Shipping Policy
### Horizon Shipping, Return, and Refund Policy
#### I. Shipping Policy
**Article 1**: To regulate the shipping management of our e-commerce logistics online store and ensure customer satisfaction through timely shipment of goods, we have formulated this policy.
**Article 2**: Shipping Approval: All items requiring shipment must go through a specific approval process. Shipments are strictly prohibited without complete approval procedures. The e-commerce department will ship orders after completing the corresponding approval procedures.
**E-commerce Logistics Shipping Approval Procedure**:
- After the customer places an order, if they choose online payment, shipment will be arranged only after confirming the full payment. For cash on delivery orders, shipment will be arranged after the customer service confirms the purchase intention.
**Article 3**: Shipping Warehouse: We follow the principle of proximity. Goods will be shipped from the headquarters, the nearest physical store to the customer, or directly from the supplier (with whom we have signed an e-commerce contract).
**Article 4**: Before shipping, the logistics staff will print the "Courier Waybill" and "E-commerce Logistics Company Warranty Card," package the goods, and contact the courier company for pickup.
**Article 5**: Shipping Time: Unified shipping from Monday to Saturday before 18:00. Orders paid before 17:00 (including cash on delivery orders) will be shipped the next day. Orders paid after 17:00 (including cash on delivery orders) will be shipped the day after. Orders will be shipped within 72 hours after payment (excluding Sundays and holidays). If special circumstances require extending the shipping time, customer service will notify the customer.
**Article 6**: Temporary Out-of-Stock Situations: Customer service will notify customers of out-of-stock situations within 24 hours (excluding Sundays and holidays) and suggest alternative products (see the "E-commerce Logistics Online Store Out-of-Stock Handling Policy").
**Article 7**: Logistics Tracking: After shipping, logistics staff will track the courier delivery status and handle various issues promptly:
1. If the customer has not received the goods or finds them damaged upon receipt, the logistics staff will contact the courier company to understand the situation and claim compensation, while arranging a reshipment or refund for the customer.
2. If there is an incorrect shipping address, customer service will contact the customer to obtain the correct address and notify the courier company.
**Article 8**: Shipping Statistics and Document Retention: After order completion, all shipped goods must be recorded in the "E-commerce Logistics Online Store Shipping Statistics Table" and the "E-commerce Logistics Online Store Shipping Order" must be printed and retained. This policy is effective upon release.
**Article 9**: Estimated Shipping Time:
- Asia: 7-14 business days
- North America: 10-20 business days
- Europe: 10-20 business days
- Oceania: 10-20 business days
- Africa: 15-30 business days
- South America: 15-30 business days
Please note that these times are estimates and actual delivery times may be extended due to customs inspections, holidays, etc. If you have any questions or need assistance, please contact our customer service team. We will do our best to provide satisfactory service.
### II. Shipping Process
**Step 1**: Order Review: After customer payment or customer service confirmation of purchase intention, the information staff completes the external order review and delivery order review in the ERP system.
**Step 2**: Inventory Confirmation: If items are in stock, they will be shipped from the nearest warehouse. If out of stock, customers will be notified of the temporary shortage and wait for allocation or choose an alternative product.
**Step 3**: Printing Documents:
1. **Warehouse Shipment**: Information staff print the online order, "E-commerce Logistics Warranty Card," and "Courier Waybill." The logistics staff collect the goods based on the online order, pack them, and notify the courier for pickup.
2. **Supplier Shipment**: The logistics staff notify the supplier of the product model and style based on the online order. The supplier ships directly to the customer and faxes back the courier documents.
**Step 4**: Courier Tracking: Logistics staff track the courier delivery status using the courier tracking number and handle various feedback issues promptly.
**Step 5**: After order completion, the information staff will record the shipped goods in the "E-commerce Logistics Online Store Shipping Statistics Table" and register, print, and retain the "E-commerce Logistics Online Store Shipping Order."
### III. Return and Refund Time
After receiving a refund or return request from the customer, we will process your request within 48 hours. Refunds will be returned to the bank account via the original payment method within 7-15 days after approval.
### E-commerce Logistics Shipping Process
1. **Order Confirmation**: After placing an order on our site, an order confirmation email is generated and sent to your registered email. Please check your order details for accuracy. If there are any issues, contact us immediately.
2. **Order Processing**: Our warehouse team will process the order upon receipt. This typically takes 1-3 business days. Each product undergoes strict quality checks to ensure it is in perfect condition.
3. **Packing**: Once order processing is complete, the items are professionally packed to prevent damage during transit. We use high-quality packaging materials and protective packaging based on the item's characteristics.
4. **Shipping**: After packing, the package is handed over to our logistics partner for delivery. A shipping confirmation email with a tracking number will be sent to you, allowing you to track your package in real-time on the logistics company's website.
5. **Transportation**: Our logistics partners deliver based on your shipping address. Delivery times vary by region. Refer to the "Estimated Shipping Time" section on our website for details.
6. **Receiving**: Upon arrival, the logistics company will deliver the package to you. Please inspect the outer packaging for damage and confirm the items are intact before signing. If there are any issues, contact us immediately.
7. **After-Sales Service**: If you have any questions or need to return or exchange items, contact our customer service team within 7 days of receiving the product. We will provide a solution to ensure your satisfaction.
### Contact Us
If you have any questions or need assistance, please contact us:
- **Working Hours**: Monday to Friday (9:00 AM - 6:00 PM)
- **Contact Person**: Mr. Xie
- **Company Email**: zhongquan678@gmail.com
We appreciate your trust and support and will continue to provide you with the best products and services.